For trade partners
Terms & process
What you can expect from us before you enquire: how ordering works, who deals with the factory, how a claim is handled and what applies to made-to-measure items.
Who we supply
We supply trade customers exclusively: window and installation firms, construction companies, developers, the trade, joiners and property managers. No sales to end customers.
Lead time, payment & minimum order value
Lead time, payment terms and minimum order value depend on the product area, the quantity and the partner factory — a blanket list would be worthless for your costing. You receive these figures bindingly with your trade conditions, before you order. Tell us what you need and you get concrete numbers rather than ranges.
Quotation & costing
We cost item by item: price per element, freight itemised separately, no lump sums. Quotations are valid for 30 days. All prices are net, exclusive of statutory VAT. Your trade conditions apply to your business and are not transferable to third parties.
The dimensions are your dimensions
Manufacturing is based on the dimensions you supply. We sanity-check them but do not take responsibility for them — made-to-measure items cannot be exchanged. If in doubt, better to ask once than to manufacture wrongly once.
Delivery date & delays at the factory
We confirm the delivery date in writing in the order confirmation. If something shifts at the partner factory you hear it from us as soon as we know — not on the delivery day and not via your client. We only make partial deliveries where they are reasonable for you.
Payment & first collaboration
For a first order we generally work with advance payment or a deposit; a payment term is subject to a positive credit assessment. For larger orders, partial payments according to production progress are possible. The goods delivered remain our property until paid in full.
Delivery & transport damage
Please check for transport damage and completeness on arrival. Damage must be noted on the consignment note and reported to us without delay — without that note the carrier cannot be held liable, and the cost then falls on you. The delivery point must be accessible and unloading must be possible.
Claims — we deal with the factory
If something is defective you come to us, not to the factory. We take the report, sort it out with the manufacturer and tell you how it proceeds: rectification or replacement delivery. You have one contact and do not have to negotiate with a foreign factory. Please report obvious defects without delay, hidden ones without delay after discovery (§ 377 HGB).
Warranty & factory guarantee
Statutory warranty applies; towards entrepreneurs the limitation period is twelve months from the passing of risk. On top of that comes the factory guarantee of the respective manufacturer — we provide the terms and the declaration of performance for every element on request. We are not liable for damage resulting from improper installation.
Reordering
Follow-up orders run via the same contact who knows your project. For series deliveries we record your specification so reorders match without renewed coordination.
Collection & goods issue
If you are nearby, collect yourself by arrangement. Please call ahead so the order is picked and ready.
Warehouse, sales & goods collection
Borsigallee 45, 60388 Frankfurt am Main (Bergen-Enkheim)
Availability: Mo–Fr 09:00–18:00 Uhr · Sa 09:00–14:00 Uhr
Phone: +49 69 94321480
The small print
Everything stated here is set out in full and legally binding in our General terms and conditions.
